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Luggage Warranty
All the luggages and the accessories trademarked Phoenx and sold by Phoenix studio s.r.l. are manufactured according to strict production standards. This warranty gives you specific legal rights, and you may have other rights that vary from state to state (or by country or province). Other than as permitted by law, Phoenix studio s.r.l. does not exclude, limit or suspend other rights you may have, including those that may arise from the nonconformity of a sales contract. For a full understanding of your rights you should consult the laws of your country, province or state.
WARRANTIES REGARDING THE PHOENX LUGGAGE
The definition of PHOENX LUGGAGE refers to the following product groups: TELA 40, all colours. The following warranties shall apply without prejudice to the statutory warranty rights You as a purchaser may be entitled according to the articles 1490 et seqq. of the Italian Civil Code and the Title III of the Italian Consume Code (D.Lgs 206/2005).
1. 5-YEARS WARRANTY FOR CASE, WHEELS, HANDLES AND ZIPPERS
1.1. SCOPE AND TERM
Subject to the provisions set forth below, Phoenix studio s.r.l. warrants to You that the following defects will not occur in the PHOENX LUGGAGE: a. Cracks or breakages in the case, b. broken-off wheels or wheels that cannot be used any more c. handles or telescopic handles and zippers that cannot be opened or closed any more. d. LIMITED-EDITION PHOENX LUGGAGE, for which the warranty is limited to a 5-year period. The warranty for these pieces is limited to the hardware of the luggage and does not apply to sticker or print colours. The warranty shall not apply to:
The warranty shall apply for a period of 5 years from the date of purchase stated on the sales receipt ("Warranty Period").
1.2. WARRANTY SERVICES
If an event covered by this warranty occurs, Phoenix Studio S.r.l will, in its discretion, remove the defects by repair, replacement of the defective part or replacement supply. In case of replacement supply, Phoenix studio s.r.l. reserves the right to deliver a PHOENX LUGGAGE of a different colour if the original colour is not available at the time. Please note that due to the limited nature of LIMITED-EDITION PHOENX LUGGAGE, the replacement supply will apply to the same luggage model of PHOENX LUGGAGE without the special edition application, subject to availability.
Interventions and repairs can only be carried out by the qualified technical personnel of Phoenix Studio s.r.l. and cannot be outsource to other companies.
If an event covered by this warranty occurs, Phoenix Studio S.r.l will repair or replace and return to You the PHOENX LUGGAGE within 30 days from receipt.
The warranty shall continue to apply to the repaired or replaced PHOENX LUGGAGE; the original Warranty Period is extended by 6 months for the replacement parts ONLY.
Phoenix Studio srl assumes no liability whatsoever for direct or indirect damages incurred by the goods as a result of cracks or breakages in the case, broken-off wheels or wheels or any improper use of the Phoenx luggages.
1.3. ASSERTION OF WARRANTY CLAIM
You are entitled to a claim, if any, arising from this warranty only if You return the PHOENX LUGGAGE to Phoenix Studio S.r.l, together with a sales receipt and a description of the defects and photos of the defects.
All claims arising from the warranty are subject to the statutory limitation period. In case you purchased your luggage not directly through PHOENX, make sure to register your luggage warranty online within 30 days after you made the purchase. Every luggage comes with a physical flyer including an activation code.
2. TWO-YEAR WARRANTY ON BACKPACK (SOTTILE) & VACUUM BAG (PRIVO) INCLUDED IN THE PHOENX TELA KIT OF THE PHOENX LUGGAGE OR AS SINGLE ITEMS. (THE BACKPACK (SOTTILE) & VACUUM BAG (PRIVO) WILL BE REFERED AS THE PRODUCT).
2.1. SCOPE AND TERM
Subject to the provisions set forth below, Phoenix Studio S.r.l warrants to You that PHOENX LUGGAGE delivered to you will not show the following defects within a period of two years from the date of purchase stated on the sales receipt (Warranty Period): The product will not show rips in the fabric. The zips will not show signs of malfunctioning such us impossibility of being pulled up or down. The product will show signs of malfunctioning in compressing the desired clothing items.
The warranty shall not apply to:
2.2. WARRANTY SERVICES
If an event covered by this warranty occurs, Phoenix Studio S.r.l will, in its discretion, repair the products or supply a replacement product. In case of replacement supply, Phoenix Studio S.r.l reserves the right to deliver a product of different colour if the original colour is not available at the time.
If an event covered by this warranty occurs, Phoenix Studio S.r.l will repair or replace and return the product to You within 30 days from receipt. The warranty shall continue to apply to the repaired or replaced product; the original Warranty Period is extended by 6 months for the replacement parts ONLY.
2.3. ASSERTION OF WARRANTY CLAIM
You are entitled to a claim, if any, arising from this warranty only if You return the product, together with a sales receipt, to Phoenix Studio S.r.l at the address stated below.
All claims arising from the warranty are subject to the statutory limitation period. By purchasing Tela 40, all colours, Sottile backpack or Privo Vacuum Bag, the purchaser agree that all disputes that may arise from or in connection with these terms and conditions shall be governed by the law of Italian Civil Code and subject to the jurisdiction of the court of Lucca, Italy.
3. WARRANTOR
Phoenix Studio S.r.l
Via della chiesa 13
55018 Capannori Italy
email: [email protected]